How can we assist you?

Choosing the right product can be difficult sometimes, and there are often questions we can’t answer clearly on this FAQ. In these cases, contact us and we’ll be happy to help. Below are some commonly asked questions that may help you. If you can't find what you're looking for, click the below button to contact us.

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Before or while you buy

1.Why am I unable to complete my online purchase?

2.What cards are accepted for purchase?

3.Will you save my credit card details?

4.Pearson Statement on Actions in Ukraine

5.How to avoid fraudulent Activities?

After you Purchase

5.I made an online purchase but never received an access code. How can I use my subscription?

6.Why didn’t I get a confirmation email after I registered?

7.How can I obtain a receipt for an online purchase I made at this e-commerce?

8.How long does my order take to arrive?

9.How do I track my order?

10.How can I get a refund for my purchases?

11.Can I buy printed books if I live in Canada using this e-commerce? Is there an alternative way to buy English-printed books from Pearson if I live in Canada?

12.I received my access code by e-mail but it is not working, what do I have to do?

How to use your access code

13.How do I access my digital products?

14.Do I have to install Pearson Digital Products?

15.Can I access Pearson Digital Products from a mobile device?

16.Do I have to download media files to use Pearson Digital Products ?

17.The whole page does not fit on my screen. Why are some of the materials cut off?

18.How to enable browser’s Cookies?